FAQ
Frequently Asked Questions (FAQ)
General Information
1. What is Decoreys?
Decoreys is an online store offering high-quality beauty products and accessories designed to enhance your style and confidence.
2. Where are you located?
Decoreys is an online-only business, serving customers nationwide from the comfort of their homes.
Orders & Shipping
3. How do I place an order?
Visit our website, browse our collection, add items to your cart, and proceed to checkout to complete your purchase securely.
4. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
5. How long does shipping take?
Standard shipping typically takes 5-7 business days after processing, depending on your location.
6. How much does shipping cost?
Shipping rates vary based on your order total and delivery location. Exact rates will be displayed at checkout.
7. Do you offer international shipping?
No, Decoreys currently ships only within the United States.
Returns & Exchanges
8. What is your return policy?
We accept returns on unused, unopened items within 14 days of delivery. Final sale items are not eligible for returns or exchanges.
9. How are refunds issued?
Refunds are issued as store credit only for eligible returns. Store credit never expires and can be used toward any future purchase. All sales are final. Returns for store credit only. No cash refunds unless an item arrives damaged or defective.
10. How do I initiate a return or exchange?
Please contact us through the website contact form with your order number and reason for the return request. Our team will provide instructions.
Products & Availability
11. Are your products cruelty-free?
Yes, we prioritize offering cruelty-free beauty products whenever possible.
12. What if an item I want is out of stock?
You can sign up for restock notifications on the product page, and we'll inform you as soon as it's available.
Customer Support
13. How can I contact customer service?
You can reach us exclusively through the website contact form.
14. What are your customer service hours?
Our team is available Monday through Friday from 9:00 AM to 5:00 PM (EST).
Other
15. Do you offer gift cards?
Decoreys is not offering gift cards at this time.
16. Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number to monitor your package's status.